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What is your refund policy?
Due to the electronic nature of these items, NO REFUNDS or EXCHANGES CAN BE OFFERED. Please ensure that you are aware of your hoop sizes before purchasing as well, as I cannot offer refunds simply because you have ordered a design that is too big for your hoop.

How do I know what colour stops are what in an applique design?
Generally, I try to be consistent in colour stops used for my applique designs - white indicates placement stitching, and gray indicates the tackdown/cutting line. However, you will find a PDF file called "Applique Instructions" in the folder for each design. This contains detailed information as to which colour stop relates to what step. As different formats have their own colour palette, and the colours can change dramatically upon conversion to the different formats, I highly recommend that you view the "Applique Instructions" PDF file for the design. This will make it much easier for you to understand the steps when stitching out the design.  

I am new to embroidery and don't know how to transfer designs to my machine or use my software - can you help ?
You MUST have the necessary software/hardware to transfer these designs to your embroidery machine, and know how to facilitate this. I cannot take responsibility for or provide assistance in this regard due to the numerous different brands of machines/software/hardware. If you are unsure, please find out before purchasing, as I cannot offer refunds.  

Can I embroider your designs on items to sell?
Yes, you can. These designs have been digitised by me. You may stitch these designs on items to be sold, however THE DESIGNS THEMSELVES CANNOT BE RE-SOLD, TRADED SHARED OR INCLUDED IN ANY OTHER DESIGN SET. Many, many hours work have gone into creating these designs - please respect my work! If you are selling items on-line with my designs embroidered on them, I would appreciate you giving me credit for the designs by stating "Designs purchased from GG Designs Embroidery" and kindly link to the GG Designs Embroidery website, http://www.ggdesignsembroidery.com. On purchasing the designs, you are agreeing to these terms. 

Can I use the images of your designs for other projects?
YOU MAY NOT use images of my designs for the purpose of creating other derivative works such as (but not limited to) cards, scrapbooking, screen printing and other reproduction of the images which are then placed on items for sale and/or personal use. Some of the graphics and illustrations I have used may be licensed to other companies and individuals, and using the images without license or permission may be a breach of copyright policy. My designs are solely for the purposes of machine embroidery designs, and are not a licence for reproduction of the images.
If you have an embroidery business/website and use my designs under my terms and conditions on completed items for sale and would like to display images of the designs on your website to your customers, then please email me for permission and approval to do so.

Do you offer custom digitising services?
Due to time constraints and other committments, we do not offer custom digitising. This also includes altering and/or re-sizing designs for your custom requirements.

I need some designs altered / re-sized - can you do this for me?
The designs are only available in the sizes which they were released in. However, there are many good editing programs on the market, or your current software may allow you to enlarge/reduce. I recommend that you not change the design size more than 20% up or down to in an effort to retain the integrity of the design. Re-sizing an applique design will also re-size the width of the outline stitching. Please be advised that if you do edit or resize the designs, you do so at your own risk and stitch quality may (and probably will) be adversely affected. I can take no responsibility in this regard.